BT AGAIN

We would have added a new post yesterday, if BT had not ruined our whole working day.

Apparently they had to carry out emergency work, this emergency work last ed 6hours, during which we lost our internet connection. A connection which had no problems at all prior to BT ‘s interference.

at 5PM 1 hour 45 minutes after the work should have been completed, we started to get patchy connectivity, which was full connectivity by 5.30 Only problem was none of our equipment which had not been touched was working.

We firstly had to reconfigure the router, which got us back to internet connectivity, still no email and our phones (VoIP) weren’t working.

It took a whole lot of configuration and upto 8.30 last night before full connectivity was restored.

How do you get around this issue, having BB on another line wouldn’t have worked as all lines go the same way, and so both lines would have been out.

I think after looking long and hard at it during the hours of yesterday when no real work was carried out, the only way to have fast internet access from our location was the way we worked through 3G data cards. Not the most cost effective method. The only other option (NOT) was to move for the day.

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BT Voyager Routers

We have seen several clients recently complain of their internet connections dropping at irregular intervals.

It looks like these are all on High Speed ADSL connections. So perhaps it could be down to Line Flap or what ever else BT are going to call this condition.

However to improve the stability of the Voyager routers upgrade to the latest Firmware which is something like 3.01g and if you have a 220V router, and are experience issues with VPN, then upgrade in any case. (Haven’t tested the last bit, but the website says it should fix it.)

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Broadband

Are we seeing the problems of free broadband packages.

In the last 2 weeks I have seen a number of issues crop up and customers ringing us to see what we could do. I won’t name these 4 different ISP’s but if you work in customer services you could learn a lot here.

  1. Customer looses internet – contact the ISP and they say yes something has broken it is going to be 3 days before it is fixed. Customers son decides the real issue is that their router is too warm. Customer phones us, yes your router may be warm, but if they say they have a problem they have a problem when it is fixed your internet will be working again.
  2. Customers Router blows up – ISP says we can send you down a new one for tomorrow or you could source one locally, which is where we arrive on the scene with new router. However the explosion has caused problems with the line which the Telco gets fixed the next morning.
  3. Customer looses internet, and contacts the ISP as they are in the middle of a migration, no everything should be working, check the configuration of your modem, (we don’t support the one you are currently using) Which is where we arrive on the scene. Having checked the router config, we phoned the ISP on behalf of the customer and informed them they had a problem, with their authentication. Oh hang on one second yes we do. It will be fixed soon.
  4. 2 months of a problem with the connection. ISP would not even log a fault, then we had break through we spoke to somebody that cared, this one is not yet fixed, but hopefully it will be soon.

Which ones where the free ISP’s

Answer 3 and 1

BT is the ISP which has caused the biggest issue. And should be ashamed.

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Consultants – Beware

I was gob-smacked yesterday, dealing with a third party for one of customers.

Without going into too much depth, my customer purchased a package from this 3rd party.

However it appears that security just doesn’t matter with this company.

All of the users will need Admin rights (WHY??) well it just can’t run without it, and it doesn’t matter!!!!!

Next to the query of why the last rule on the firewall is Deny (everything)

and for the question of is there not an allow any rule. This was really the end of the whole thing. You tell me you have these rules set up on firewalls you set up that say if it doesn’t match the rules layed out then let the traffic in and out. What is the point of having a firewall.

As for the admin rights, when explaining to them that the biggest reason is that users should not need admin rights to work, and up until their package was installed they didn’t. If users have admin rights, before you know what is going on you end up with issues everywhere, viruses, Trojans etc. All installed because the user could. “well that is why you have anti-virus”.

Beware these idiots are out there, and they are probably at a network near you.

If the company you use for IT support has a firewall rule that say allow all (or any) line up the firing squad. Ask them to show you the next time they are in!!!

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