A review of the year

Well, just about Evonne does a review of the year, although this year most of the TV programmes are a review of the decade.

This time last year I sat down and wondered what on earth was going to happen through 2009, we had already been hit by a couple of Bad debts, and we needed to alter the way we work. The good thing for us was at the end of 2007, and moving in to 2008 we had sorted out our marketing, refreshed our log and branding. So the answer was all we could do was try our hardest, support our customers, try and reduce costs where possible, and offer to be flexible on payments should the need arise.

And so the year started, we were hit with another couple of customers going bust, but in the main our customers were surviving reasonably well. So we started looking for more customers, we have increased our Business to Business Support customer base by 25%, this has resulted in us keeping our income slightly above the previous year, as we had lost some customers and the others were not spending as much.

We saw rapid growth in our Home User market, particularly in our laptop repairs. Replacement Screens, and replacement power jacks accounting for most of the laptop repairs.

The biggest issue we have seen a rise in, for move businesses and consumers are issues with broadband. In the main and issue arising either with the router, or mainly issues with the actual connection and the ensuring battle with the ISP, but mainly due to BT.

We had a BT Install that had the filter int he wrong place, but the main issues have been with line issues, or other BT issues, I have to add most of these occurred after most of the exchanges in Plymouth were upgraded to BT’s 21CN platform. We ourselves have had an ongoing fight for 10 months, other have faired better. But int he main if I had to award a technology villain of the year it would have to go to BT. Please BT in the new year will you take note that customers do have issues and mainly these issues are with your network and not their router or extension cable. And when you run one of your tests and it doesn’t run due to a complete lack of bandwidth their is an issue, and the issue is with you.

Enough of that rant, the I-phone has grown in stature and with the host of apps is probably my recommendation for a smart phone for businesses.

Microsoft released Windows 7, and should have a raft of releases in 2010 scheduled. It was a pretty flat year for releases with manufacturers perhaps holding back until people have money to spend, but this has to change next year! (look for announcements by Google and Apple in January)

Looking forward, Plymouth has some major plans ahead this summer will see FIFA visit the city to select the venues for the 2018 World cup bid, I’m sure we will all blow them away. then we just have to wait til December for the announcement of who will get the World Cup. One unusual hero in technology in the city has been the chamber of commerce. Hopefully we will start to see the plans they have produced start to come true. We may well See H2O move into the city to provide fast (and i do mean fast, faster than we currently have) Broadband to the city, by laying fibre to premises using existing conduit (Mainly the sewer system). This will help move Plymouth ahead, and may help force BT to improve the plans for Fibre to the Cabinet in the City!

Well this is my last blog post of the year. Hopefully I will post even more next year, but you can follow the day to day ramblings on twitter – www.twitter.com/limbtec

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Is it the weather

Well, as we have now had the long term weather forecast, re-forecast for the worse! I am left wondering if our sudden increase in work load, is down to the fact people aren’t going on holiday, so may as well get the computer sorted!

Macs

Not so smug mac users, in the last week or so we have been inundated with broken I-macs, ranging from faulty Logic Boards (mother, or Main Board for those PC Users), through to faulty WiFi connectors (Airport to Mac Users), to breaks in the case!

Laptops

A complete range of issues with laptops, and most of the owners are looking to get a replacement on the insurance. We have had drinks spilt in them through to laptops being pulled of of furniture.

Networks

An ever increasing number of enquiries about our business support, and network support services, good news all round.

Most of this is down to people being able to find us, and the reason for this is that we have kept up our spend on advertising.

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Updates

Firstly, it seems Microsoft has finally got round to sorting some of their security holes. On Tuesday MS released 10 new security patches for Office, Internet Explorer, and Operating systems.
Whist mentioning Operating Systems, Apple will release it next version (Snow Leopard) in September, the month before Microsoft’s release of Windows 7.

We have been busy as well, our hosted email can now be on Exchange 2007, and we can offer a reduction if you already have an Outlook License. We are now also partners of WASP, and can provide a range of systems to scan items including EPOS.

We are also working on a new website for a local Cricket Club, which we hope to have up and running soon.

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Mac Security

Well, for those who have spoken to me in the last 4 months, I keep stating that the mass of macs out there is leading up to an attack in some way. Normally followed by ‘we use a mac we are secure’

Well try reading this blog post

Really, Macs are able to be breached. The time is nigh, honestly soon there will be an attack, or an outbreak that will hit the mac community. The point raised (the reason why Macs haven’t been attacked is it just isn’t worth it due to market share) in the article above are still valid but only just.

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DO Apple Macs ever need repairing

Do Macs ever need repairing? Well with the way Apple patrol Google Adwords, then no they don’t. I can’t display an ad which states the truth that We repair Mac’s.
As our Blog is on Blogger I suspect Google may withdraw this as well. But come on Apple, we look after many Macs, and have a speciality of getting them to work on Windows networks.

We are good at this, we are members of the Mac Technology Association. We care for the use of Mac’s.

Why can’t I use the term???

It maybe a trade mark, I’m not saying we are mac, or implying anything other than from time to time Mac’s may need to be repaired or updated, or maybe just integrated with the windows devices that are around. Let us advertise what we do, and Apple your machines do from time to time need sorting out.

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