Internet Connectivity

Following on from the last blog post, this one deals with Internet connectivity.

So as a business you can get some great deal from many providers, but before you do so STOP!

Now go and talk to your IT (Technology) Provider.

Although most broadband migrations go smoothly what is going to happen if it doesn’t?
Other things you need to ask/establish are

  1. Is Broadband enough or do you need another option
  2. Do you need a resilient/Redundant connection
  3. If yes to above, how is that going to happen
  4. Is the connection capped
  5. What happens when you reach the cap limit
  6. How easy is it to get support? Search the Internet to see customers experiences, these are likely all to be negative as we only ever seem to moan on line.  But are there good ones.  Talk to other businesses
It is highly likely your IT provider can supply broadband to you, so why not make this your first call. After all you already know how good their support is! And it is likely to mean you don’t have to speak to India to not get any service!
They will certainly give a better migration service than a broadband only supplier, after all they want to make sure you are happy with the whole experience.
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BT, Broadband and SEO

BT

I didn’t post a blog lat week, mainly because my Internet connection just wasn’t working. I could have written it, put it on a USB stick, and sent it my carrier pigeon.

The problem is despite the fact i had no speed, and the connection dropped every minute or so there was nothing wrong with the line. Well according to BT when they eventually ran the test some 14 hours after reporting the error.

I complained some more and eventually they booked a broadband engineer to come out first thing on Monday to essentially show me nothing was wrong and charge me the fee £100 odd. Problem was the engineer came out and found a fault. Now this is were I completely lost it with BT! Broadband engineers only get 2 hours of time allotted to each job, run out of time and then it has to get booked on again.

It appears this got lost in a system and the next thing was the report from BT to say no fault found, and so it was closed. I then Email Ian Livingston The Chief Executive of the BT Group.
This means on Wednesday and after a lot of heated emails with Ian another engineer turned up.

Apparently because I was side stepping the ISP, who was doing what they had to do, but was missing some power behind them to kick BT up the backside and resolve this fault which was rapidly coming to 50 weeks old. Mr Livingston didn’t like and compared it to have an issue with some food and going directly to the farmer and not back to Tesco. It isn’t the same at all after all Tesco don’t own the farm, but BT do own the part that is causing me a big headache.

Anyway back to our issue, the engineer came out, investigated the fault on the Wong line and investigated the fault on the right line. No problems found, then he decided if I wasn’t having issues on the voice line, we could swap pairs, between the 2 lines. Which he did. OK it has been a couple of days since and things seem to be working OK, I have some of the speed back but not all of it.

The engineer was going to go back and request a test hole be dug in the likely place the fault was, but this was turned down due to the fact my moving the pairs around this has solved the issue. Problem is this also proves there was an error on that line that BT could not detect! And to frank and honest was completely ignoring the repeated issues being raised.

It also means that should this pair get damaged they have nothing to replace it with. We can only hope that H2O get on with rolling out fibre to the premises in Plymouth.

SEO

I have been playing around with some free tools to improve our Search Engine Rankings. We are already creeping up the results, and gaining new results. So it is worth while doing.

One tool is http://www.woorank.com/ well worth all business owners having a look at this tools.

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