Hard Drive Faulty? Perhaps you need data racovery

You’ve discovered your computer has an issue, and it is a Hard Drive Issue, or your external Drive doesn’t work!

You have data on it that you need and haven’t baked up, what are your options.

PANIC! now that you’ve calmed down give us a call!

Depending on what has happened we may be able to recover your data in our Plymouth Workshop, if the Hard Drive is physically damaged like the one in the image (one of our customers) then we would send it away to our partner company.

Why?

Because we don’t have a clean room to take the drive apart, or the equipment or spare parts to get the drive to a state the data could be recovered. Of course you could just send it away to a company you have found online, and there are a lot of them around.

The drives we can recover from in our Plymouth Workshop will be worked on, and as much of the data as possible will be recovered, and then returned to you either on a new Hard Drive or a USB memory stick.

And after all this don’t forget to resolve your problem on not backing up in the first place.

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What are you missing

What are you missing

You’ve probably got here as your a small business searching Google for an answer to a Technology/IT issue!
What are you missing by DIY IT Support?
We firmly believe in letting people to do what they are good at, but as Technology has become more and more consumerised, people believe they should be able to buy something on line, and set it up and it will work.

And whilst it may be fun to waste your time when you are at home with this, and it doesn’t matter too much if it just kind of works, when it comes to your business things are different.  We recently took on a new customer who had sign a new contract, and part of that contract was to have an awful lot of new technology in place, not only that it had to configured correctly and had to be tested!  They weren’t 100% certain they could actually do it.

What was required wasn’t actually rocket science, it was fairly straight forward.  But for them it was something that was completely different, and they have certainly benefited from some of our hand holding.

So what did we do, we took a peer to peer network (that wasn’t working that well) and we replaced it with a server based network, we added Office 365 to it, for their email.  A Hosted Anti-Virus, and Hosted Back up Solution to it.  Lastly we added a security appliance to make sure the whole network was protected from attack, from the outside.

The installation took 1 day, although the entire network was pre-configured, actual disruption was down to only a couple of hours, whilst we transferred data on to the network.  We actually did a site visit the next day to see what issues they were having, so we could resolve them, they were actually having NO problems everything was working.

Would they have achieved this by DIY approach, well they could have, but what would it have cost them, in time? in lost productivity? And would the end result be as secure, and still be fully functioning?

I suspect not, in fact I would say our cost for the install was less than 20% what they would have lost in time/productivity, they just carried on doing what they are good at, and we did what we are good at.

Make Us your Technology Team because there is no I in Technology.

If you want to know more, or think we could help call 01752 546967 or email martin@limbtec.com

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An Opportunity

Security

So we are being told we have 2 weeks to make sure we are safe before the work done recently to prevent cryptoware and GameOver Zeus come back.

SO what can be done, well a quality anti-virus product, and a quality firewall are the basics.  However (And certainly the case with cryptoware infections we have dealt with) these are infected by people clicking on an attachment.

So perhaps now is the time to carry out some education of staff, (or family members) teach them how to scan emails and attachments before they open, (or ingrain in them) that they can’t open any attachments.

Next on the list would be to make sure you are backing up all of your data, and that the backups are working properly, and deal with any issues with the backup.

You might want to consider the following pages on our website

Hosted Anti-Virus
Hosted Anti SPAM
On Line Back up

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Happy Birthday to us!!

Today Limbtec is 12 years old, so we thought it would be good to see what was happening in 2002 when we started.

Operating Systems

Let’s start with Windows XP, when we started a new computing experience had just hit the streets, it was Windows XP, and it has lived as long as we have as a company.  Having said that most of our customers were still using

  • Windows 98
  • Windows 2000
  • Windows NT 4
We also had a few installs of Windows 95, and I do remembers looking at a Windows 3.11 system at some point, along with these we have also seen
Vista, 7, 8, 8.1
along with server 2003, 2008, 2012
This is without mentioning the work we have done on Mac both OS X, and it predecessor, and the few Linux/Unix issues we have dealt with.
Internet Connectivity

ADSL had really only just come out with blistering fast 2MB connections, although a lot of customers were dialing up (YES Really) on 56K connections, or maybe if they were a little posh might have an ISDN connection.  Currently sitting here on a FTTC connection at 76MB, having said that we also do far more online, not just with social media, but almost everything we do is reliant on an internet connection.
Storage
Servers had 10Gb or so of storage, and these we were replacing with servers with 40Gb of storage, now even the smallest of small business have 1TB of storage available to them, and probably even more than this
Although even small businesses had an advantage to having a Small Business Server, now a lot of these customers are using Office 365 and a nice fanless NAS box for on site document storage.
Backup of these were done by tape, DDS 4 or smaller, now for a lot of people the backup is done online into the cloud, and if it is an onsite storage it will more than likely be on to external drives.
Screen’s
Almost everyone had a crt screen (about 15″) sat on their desks, then LCD screens still around 15″, now we put out mostly 19 -21″ as standard and a lot of customers buying 24″ +.  Also seen the introduction of touch screens, which now with Windows 8 offers a new way of doing some tasks.
We have also said goodbye, to the floppy drive, and starting to see end of optical drives specially in mobile devices. Processors have become much faster, and with multiple cores, and memory, well that now comes in amounts never even dreamed of 12 years ago.
Now just wondering what the business IT environment will be in 12 years time?
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Hard drives & Data

already into February, I wonder just where the days disappear to!

Thought it might be worth warning about Hard drives, and data backups.

! think that is happening a lot is people a keeping there computers going for as long as possible, personally I think there are 2 reasons for this, firstly they are more powerful than most people need them to be, secondly we are currently in austere times.

Most hard drives have a service life of around 5 years. The problem is that it is not a guarantee the drive will run to 5 years.

Which bring us back to the great subject of Data backup. I am a great fan of backing up on line. it is easy to do, and easy to test. Also your data is stored somewhere else, so if something bad does happen to the building you are in, your data will still be safe.

I just mentioned ‘test’ now a lot of users, and businesses DO NOT TEST the back up file, or individual items in that back.

We recently recovered a laptop, (4-5 years old) who’s hard drive started failing, the owner was writ ting a book, it was nearly finished, he had not backed it up for a few weeks, and yes you can guess what has happened, the 1 item no longer available was the folder and any useful data from it.

so my top tip is regardless of how old your computer is, back up your data, the older the computer is the more likely it is that your Hard Drive may just pack up. Regularly check your back ups are useful, and that you canuse the data in the back up.

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A need for a Back Up

It happens to all of us at sometime, all of a sudden a file you need isn’t there or if it is, it is corrupt.

This happened to us yesterday, a few minutes left of the day time to just apply some payments to our accounts package!

Disaster strikes, the package refused to open. After a little bit of playing with repairing the software, a uninstall followed by a reinstall and patching of the software was needed. Once this was done the software was at least working, however it couldn’t open the company data file.

After downloading the data file check tool and then running it, it was evident that the data file had also been corrupted. not to worry this is where having a valid and off-site backup worked wonders, I first tried the latest back up which had been done around the time of the issue, however this was corrupt, and so I retrieved the file from yesterday morning, and then all was right with the world. (Well after about 15 minutes of redoing the transactions from earlier in the day)

Although it took time to get through each stage, it was worth it. We have been called in try and retrieve and repair files like this as no back-up has been done for a while.

Having it stored off site is the last piece of the jigsaw, not needed in this case, but if something had happened to the office, I could have relatively easily rebuilt everything.

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Been a while

Well it’s been over a month since our last post, as we have been very busy, but have still managed to find time to post on twitter. Well lots been going on.

Laptop Repairs
We have been doing lots of laptop repairs including screen replacements, and replacement DC Jacks. We have also been told by our screen supplier that the prices will be rising, and they are already on the way up, an 8.9″ screen we did recently had increased by over £15!

Data Recoveries
Also doing a lot of data recoveries, both physical, and logical. It is always better to have a copy of your data, than relying on it being recoverable. It might just no be recoverable.

Business Support Contracts
This has been growing rapidly, with a whole lot of new business support customers.

Coming Soon
Microsoft will be launching Windows 7 on us next week (22/10/09) We have been running it on some of our desktops for a month for so now. It was a little bit difficult to begin with, as we had issues with some of the drivers, but the platform has been stable for about 3 weeks now.

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Failurers

It’s been a little over 2 weeks since we last posted a blog, but we have been busy.

Having now pretty much caught up and entering our quieter period, now we have time to blog about various things.

Firstly we now have our reduced prices on our Hosted Backup. If you have 1GB of data on a laptop/desktop you are now looking at it costing just £3.40 + VAT per month. As you can see this is now what I will concentrate on for the next 3-4 weeks. And we have a whole host of new products and services to add, and hopefully an updated website, along with a new shop!

Just recently, in the last couple of weeks we have had an increase in people wanting new life breathed into old slow computers. Amazing how many registry faults can be found. We do, a yearly health check at £40, on top of just getting you machine cleaned from a software point of view we also carry out a full hardware clean, all in a single day, with pick up and drop off included in the price.

Well that is about all for today.

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A Busy Month

April was a busy month. We were busy with all sorts of issues.
we have been replacing laptop screens at the rate of about 2 a week, and it is amazing what hits these to cause them to break! Our recommendation is if you aren’t using your laptop close the lid, and place the laptop out of the reach of Children and animals. This should help you save around £100. Yes it is repairable, and the price comes in around £100 depending on Screen size.

A network install, which still isn’t complete. BT are such a pain it is about time that BT Realise how important a Broadband connection is to business. It is no longer a nice to have, in business it is essential.

A high number of Hard Drive failurers, a stunning amount of drive failurers. Whilst these will happen make sure you have your data backed up, being able to restore your data makes the whole process so much less painful.

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