You’ve probably got here as your a small business searching Google for an answer to a Technology/IT issue!
What are you missing by DIY IT Support?
We firmly believe in letting people to do what they are good at, but as Technology has become more and more consumerised, people believe they should be able to buy something on line, and set it up and it will work.
And whilst it may be fun to waste your time when you are at home with this, and it doesn’t matter too much if it just kind of works, when it comes to your business things are different. We recently took on a new customer who had sign a new contract, and part of that contract was to have an awful lot of new technology in place, not only that it had to configured correctly and had to be tested! They weren’t 100% certain they could actually do it.
What was required wasn’t actually rocket science, it was fairly straight forward. But for them it was something that was completely different, and they have certainly benefited from some of our hand holding.
So what did we do, we took a peer to peer network (that wasn’t working that well) and we replaced it with a server based network, we added Office 365 to it, for their email. A Hosted Anti-Virus, and Hosted Back up Solution to it. Lastly we added a security appliance to make sure the whole network was protected from attack, from the outside.
The installation took 1 day, although the entire network was pre-configured, actual disruption was down to only a couple of hours, whilst we transferred data on to the network. We actually did a site visit the next day to see what issues they were having, so we could resolve them, they were actually having NO problems everything was working.
Would they have achieved this by DIY approach, well they could have, but what would it have cost them, in time? in lost productivity? And would the end result be as secure, and still be fully functioning?
I suspect not, in fact I would say our cost for the install was less than 20% what they would have lost in time/productivity, they just carried on doing what they are good at, and we did what we are good at.
Make Us your Technology Team because there is no I in Technology.
If you want to know more, or think we could help call 01752 546967 or email firstname.lastname@example.org
WOW, we’ve been so busy it is almost 2 months since I managed to post.
Lots have been happening here. We are in the process of migrating from one on-line backup provider to another. This would give you 10Gb of online storage for just £10 + VAT per month.
We have also installed our first hosted PBX, this is an addition to our range of Voice over IP (VoIP) or telephones over the Internet (Which i think for most people is a better term). This gives a full PBX functionality with out the upfront cost of the hardware to host the Phone System on.
On the Home user front we have seen another rise in the Hoax Security Software infection. If you get a pop up that is not your Anti-Virus telling you it has detected this many errors, don’t click on the offer to clean it up, or purchase the product. Speak to someone, who knows.
Laptop repairs are still going strong, particularly screen replacements, we aren’t the cheapest around, but all work is carried out in Plymouth, and we come and pick up your laptop and drop it back to you. This saves you tie and effort, and well worth the small amount extra we charge for the work.
Well Spring has Sprung, and the election is upon us, I am sat here now enjoying the warmth of the sun streaming through the office windows.
I’m off to drive around Plymouth all morning. Will post again shortly, and well before the 2 month period.
Well, our first post of the year. It has been a slow start with the weather. but it has left us with some time to tie up lose ends on some new products, which we will be releasing over the next month or so.
One thing that has been in demand is for people to work remotely. A number of our customers had this in place, the problem for them was in the main it wasn’t designed to work for the entire work force.
Now is the time to start to think about this and perhaps even a little bit deeper into full disaster recovery. If you are a Small business, do you use Microsoft Small Business server? if so why not use the Remote Web Workplace?
A short 60 second presentation is Available from Microsoft
Also available is a short presentation about sharing a conference call and presentation using Microsoft Office Live Meeting
Both utilise technology that helps with travel budgets, or ease of access if we get snowed in again.
New this month is our Disaster Recovery Solution, a very cost effective method of providing Disaster Recovery for small businesses details are available from our website For a small cost you can purchase seats in bundles of 6 or 12. Contact us for details.
We are starting to have discussions with a lot of our clients about how we can best improve their use of technology to help improve their business. Still carrying out IT Audits, and discussions with possible new clients, if you want to know more then drop me an email email@example.com
However you dress them up, they really don’t like drinks being spilt into them, and they don’t like being stood on or having things thrown at them. Basically treat them like they will break, as they will if you do any of the following.
Well our BT issues keep on going on and on and on. It now appears that the shiny copper cable going from here to the street cabinet, may not be a shiny, or indeed contain much copper anymore.
You would have thought the simplest solution would be to rerun fresh copper from end to end, but apparently patching every couple of weeks or so with bits of cable is far better.
Come on BT get your act together and get this 11 month (actually 11 months and 1 day) issue resolved.
I am intending to post this blog every Friday PM, but this is subject to change!
Thanks for reading and more next week.