You’ve probably got here as your a small business searching Google for an answer to a Technology/IT issue!
What are you missing by DIY IT Support?
We firmly believe in letting people to do what they are good at, but as Technology has become more and more consumerised, people believe they should be able to buy something on line, and set it up and it will work.
And whilst it may be fun to waste your time when you are at home with this, and it doesn’t matter too much if it just kind of works, when it comes to your business things are different. We recently took on a new customer who had sign a new contract, and part of that contract was to have an awful lot of new technology in place, not only that it had to configured correctly and had to be tested! They weren’t 100% certain they could actually do it.
What was required wasn’t actually rocket science, it was fairly straight forward. But for them it was something that was completely different, and they have certainly benefited from some of our hand holding.
So what did we do, we took a peer to peer network (that wasn’t working that well) and we replaced it with a server based network, we added Office 365 to it, for their email. A Hosted Anti-Virus, and Hosted Back up Solution to it. Lastly we added a security appliance to make sure the whole network was protected from attack, from the outside.
The installation took 1 day, although the entire network was pre-configured, actual disruption was down to only a couple of hours, whilst we transferred data on to the network. We actually did a site visit the next day to see what issues they were having, so we could resolve them, they were actually having NO problems everything was working.
Would they have achieved this by DIY approach, well they could have, but what would it have cost them, in time? in lost productivity? And would the end result be as secure, and still be fully functioning?
I suspect not, in fact I would say our cost for the install was less than 20% what they would have lost in time/productivity, they just carried on doing what they are good at, and we did what we are good at.
Make Us your Technology Team because there is no I in Technology.
If you want to know more, or think we could help call 01752 546967 or email email@example.com
It happens to all of us at sometime, all of a sudden a file you need isn’t there or if it is, it is corrupt.
This happened to us yesterday, a few minutes left of the day time to just apply some payments to our accounts package!
Disaster strikes, the package refused to open. After a little bit of playing with repairing the software, a uninstall followed by a reinstall and patching of the software was needed. Once this was done the software was at least working, however it couldn’t open the company data file.
After downloading the data file check tool and then running it, it was evident that the data file had also been corrupted. not to worry this is where having a valid and off-site backup worked wonders, I first tried the latest back up which had been done around the time of the issue, however this was corrupt, and so I retrieved the file from yesterday morning, and then all was right with the world. (Well after about 15 minutes of redoing the transactions from earlier in the day)
Although it took time to get through each stage, it was worth it. We have been called in try and retrieve and repair files like this as no back-up has been done for a while.
Having it stored off site is the last piece of the jigsaw, not needed in this case, but if something had happened to the office, I could have relatively easily rebuilt everything.
WOW, we’ve been so busy it is almost 2 months since I managed to post.
Lots have been happening here. We are in the process of migrating from one on-line backup provider to another. This would give you 10Gb of online storage for just £10 + VAT per month.
We have also installed our first hosted PBX, this is an addition to our range of Voice over IP (VoIP) or telephones over the Internet (Which i think for most people is a better term). This gives a full PBX functionality with out the upfront cost of the hardware to host the Phone System on.
On the Home user front we have seen another rise in the Hoax Security Software infection. If you get a pop up that is not your Anti-Virus telling you it has detected this many errors, don’t click on the offer to clean it up, or purchase the product. Speak to someone, who knows.
Laptop repairs are still going strong, particularly screen replacements, we aren’t the cheapest around, but all work is carried out in Plymouth, and we come and pick up your laptop and drop it back to you. This saves you tie and effort, and well worth the small amount extra we charge for the work.
Well Spring has Sprung, and the election is upon us, I am sat here now enjoying the warmth of the sun streaming through the office windows.
I’m off to drive around Plymouth all morning. Will post again shortly, and well before the 2 month period.