I didn’t post a blog lat week, mainly because my Internet connection just wasn’t working. I could have written it, put it on a USB stick, and sent it my carrier pigeon.
The problem is despite the fact i had no speed, and the connection dropped every minute or so there was nothing wrong with the line. Well according to BT when they eventually ran the test some 14 hours after reporting the error.
I complained some more and eventually they booked a broadband engineer to come out first thing on Monday to essentially show me nothing was wrong and charge me the fee £100 odd. Problem was the engineer came out and found a fault. Now this is were I completely lost it with BT! Broadband engineers only get 2 hours of time allotted to each job, run out of time and then it has to get booked on again.
It appears this got lost in a system and the next thing was the report from BT to say no fault found, and so it was closed. I then Email Ian Livingston The Chief Executive of the BT Group.
This means on Wednesday and after a lot of heated emails with Ian another engineer turned up.
Apparently because I was side stepping the ISP, who was doing what they had to do, but was missing some power behind them to kick BT up the backside and resolve this fault which was rapidly coming to 50 weeks old. Mr Livingston didn’t like and compared it to have an issue with some food and going directly to the farmer and not back to Tesco. It isn’t the same at all after all Tesco don’t own the farm, but BT do own the part that is causing me a big headache.
Anyway back to our issue, the engineer came out, investigated the fault on the Wong line and investigated the fault on the right line. No problems found, then he decided if I wasn’t having issues on the voice line, we could swap pairs, between the 2 lines. Which he did. OK it has been a couple of days since and things seem to be working OK, I have some of the speed back but not all of it.
The engineer was going to go back and request a test hole be dug in the likely place the fault was, but this was turned down due to the fact my moving the pairs around this has solved the issue. Problem is this also proves there was an error on that line that BT could not detect! And to frank and honest was completely ignoring the repeated issues being raised.
It also means that should this pair get damaged they have nothing to replace it with. We can only hope that H2O get on with rolling out fibre to the premises in Plymouth.
I have been playing around with some free tools to improve our Search Engine Rankings. We are already creeping up the results, and gaining new results. So it is worth while doing.
One tool is http://www.woorank.com/ well worth all business owners having a look at this tools.