What are you missing

What are you missing

You’ve probably got here as your a small business searching Google for an answer to a Technology/IT issue!
What are you missing by DIY IT Support?
We firmly believe in letting people to do what they are good at, but as Technology has become more and more consumerised, people believe they should be able to buy something on line, and set it up and it will work.

And whilst it may be fun to waste your time when you are at home with this, and it doesn’t matter too much if it just kind of works, when it comes to your business things are different.  We recently took on a new customer who had sign a new contract, and part of that contract was to have an awful lot of new technology in place, not only that it had to configured correctly and had to be tested!  They weren’t 100% certain they could actually do it.

What was required wasn’t actually rocket science, it was fairly straight forward.  But for them it was something that was completely different, and they have certainly benefited from some of our hand holding.

So what did we do, we took a peer to peer network (that wasn’t working that well) and we replaced it with a server based network, we added Office 365 to it, for their email.  A Hosted Anti-Virus, and Hosted Back up Solution to it.  Lastly we added a security appliance to make sure the whole network was protected from attack, from the outside.

The installation took 1 day, although the entire network was pre-configured, actual disruption was down to only a couple of hours, whilst we transferred data on to the network.  We actually did a site visit the next day to see what issues they were having, so we could resolve them, they were actually having NO problems everything was working.

Would they have achieved this by DIY approach, well they could have, but what would it have cost them, in time? in lost productivity? And would the end result be as secure, and still be fully functioning?

I suspect not, in fact I would say our cost for the install was less than 20% what they would have lost in time/productivity, they just carried on doing what they are good at, and we did what we are good at.

Make Us your Technology Team because there is no I in Technology.

If you want to know more, or think we could help call 01752 546967 or email martin@limbtec.com

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5 Simple Way to Combat Spam

SPAM! When we talk to any of our customers that we provide Computer Support in Plymouth, to, nine times out of ten they will insist that their greatest headache is the amount of spam that floods their email boxes on a daily basis.

Unfortunately, if your email address is already on the mailing lists of any major spam offenders out there, getting yourself removed can be near impossible and in the short term, your only real source of relief will be to install a quality spam filter, preferably at the ISP level so that the offending messages are filtered before hitting your email server or inbox.

To prevent spreading your email address around even further, or if you’ve been lucky enough not to have your address already placed in the sights of the evil spammers, here’s five simple ways to keep your spam intake at a minimum.

  1. Never make any purchases from an unsolicited email. Even if whatever they’re selling seems to be an attractive and legitimate purchase, you have to consider how they got your email address in the first place. If they spammed you to begin with, by you making a purchase with them, you’re not only confirming that you address is valid, but that you’re also a prime target for future spam offers. In which case you can be sure that your email address will be sold throughout the spammer community as if it were gold!
  2. Never reply, click the unsubscribe link or click any link in a spam email. By replying or clicking the link in the message, you’re only confirming your email address for the spammer that they’ve got a valid, working email address for you. This is valuable information for a spammer. Don’t give it to them.
  3. Disable your preview pane. The utilities in use by spammers track who their messages were sent to, who opened the message and who clicked the links… all information used to help them strengthen the reliability of their list. If your preview pane displays their email message, this will report back to their reporting utility that you opened the email.
  4. Use the BCC option when emailing multiple recipients. If a spammer were to intercept your email, all of the addresses on your list would be viewable. Protect your friends and colleagues by keeping their addresses hidden from view.
  5. Use a secondary (or third) email address when making web purchases, posting to newsgroup lists or participating in forums. Spammers will collect email addresses from anywhere they can be collected. Keep your primary address for contact only with trusted, personal contacts and use a separate public address, such as a Gmail, Hotmail or Yahoo address for your other web activities.

No one, is safe from the evils of them spamming world. Use some of the basic strategies to keep your email inbox as clean as possible.

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Busy couple of weeks

It’s been a few busy couple of weeks.
Been doing data recovery, System repairs, Virus removals, and busy talking to a few businesses about taking out a monitoring and support contract.

The down side has been that PC World are continuing to tell people we are bust and gone. This leaves me with no option but to speak to our solicitor tomorrow, and try and get something sorted to prevent this immediately.

Any other IT providers near a PC World store need to keep an eye out as I believe this may be a way of them to try and get market segment from us smaller guys.

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A busy November

Well, we had a very busy November which is why there hasn’t been a post throughout November.

It’s a sad fact that a few of the IT companies in Plymouth, have gone to the wall! This has been partly to blame for us being busy as we have gained a number of new customers.
The other part of the equation is that we have been offering a number of other products alongside what used to be our core business (IT Support).

One of the things we have been doing a lot of is System integration, a number of businesses are being sold and brought by others. When this happens you have to act quickly and get the systems integrated.

We have also been installing our last few SBS 2003 systems. All new systems will now be based on either SBS 2008, or SES 2008.

We are looking forward to 2009, which we expect will be busy. We have already had several discussions to install new servers, and carry out network confiuration work in the first part of 2009.

We have also been working on improving the ways customers can pay for their IT.
We used to offer

  • Cash
  • Cheque
  • BACS
  • Standing Order

We have added to these.

  • Credit Card/ Debit Card via mobile terminals
  • Direct Debit

I will blog further throughout Decmeber, Which will be where we announce some new products/services, as we finalise them.

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