What are you missing

What are you missing

You’ve probably got here as your a small business searching Google for an answer to a Technology/IT issue!
What are you missing by DIY IT Support?
We firmly believe in letting people to do what they are good at, but as Technology has become more and more consumerised, people believe they should be able to buy something on line, and set it up and it will work.

And whilst it may be fun to waste your time when you are at home with this, and it doesn’t matter too much if it just kind of works, when it comes to your business things are different.  We recently took on a new customer who had sign a new contract, and part of that contract was to have an awful lot of new technology in place, not only that it had to configured correctly and had to be tested!  They weren’t 100% certain they could actually do it.

What was required wasn’t actually rocket science, it was fairly straight forward.  But for them it was something that was completely different, and they have certainly benefited from some of our hand holding.

So what did we do, we took a peer to peer network (that wasn’t working that well) and we replaced it with a server based network, we added Office 365 to it, for their email.  A Hosted Anti-Virus, and Hosted Back up Solution to it.  Lastly we added a security appliance to make sure the whole network was protected from attack, from the outside.

The installation took 1 day, although the entire network was pre-configured, actual disruption was down to only a couple of hours, whilst we transferred data on to the network.  We actually did a site visit the next day to see what issues they were having, so we could resolve them, they were actually having NO problems everything was working.

Would they have achieved this by DIY approach, well they could have, but what would it have cost them, in time? in lost productivity? And would the end result be as secure, and still be fully functioning?

I suspect not, in fact I would say our cost for the install was less than 20% what they would have lost in time/productivity, they just carried on doing what they are good at, and we did what we are good at.

Make Us your Technology Team because there is no I in Technology.

If you want to know more, or think we could help call 01752 546967 or email martin@limbtec.com

Read More

Sky News Article

So a slow news day today! well on Sky at least as the top story is about dodgy computer repair shops!

Having read the article and the comments, it looks likely it is going to be a tough summer.

OK, facts

Yes what went on in the clip is totally wrong, but they only reported that 5 out of 6 didn’t get find the fault, and then centred on the really bad case. Did either of the other 4 either try and charge for parts not required or access the private data (except for if needed to find the fault) and bearing in mind with the memory missing they wouldn’t be able to boot the machine up.

Reading some of the comments like remove your hard drive prior to taking it in for repair, well what if the issue is down to the driver, which of course is located on the hard drive. A part (say the sound won’t work) without being able to check the driver we could check the generic driver from our diagnostic software, if that works, we have to sign the job of as complete. Customer picks it up, still no sound, have we failed in this. No of course not we have checked and can’t find a fault, the fault has been removed.

We had a case like this recently, we were informed the hard drive was failing, we took the drive out, and it powered up. We then cloned the drive before carrying out any other work. This way if the drive was failing we could restore the whole system. Finished the clone, plugged in the hard drive nothing. Further investigation it was due to a faulty memory module. New module inserted system booted, clone drive destroyed so no data on it.

Customer charged for the memory and the time taken to repair, slightly longer than normal due to the time taken to clone the drive. Customer Happy.

Remember we make a living out of doing these repairs, we are more than happy to look at something, and then give a quote but ultimately we need to be paid.

If you want a trusted computer repair then make sure your chosen company is a member of a Trade Body. We are a member of the newly formed TCA (Technology Channels Association) This was formed from the PCA (PC Association), and the MTA (Mac Technology Association), also ITACS is out there.

We don’t carry out in depth repairs in the presence of customers, we do carry out simple repairs in homes and offices. It is all a question of trust. But the best thing you can do if your computer starts playing up is get it looked at by a professional, these are complex machines. A good Computer Technicain can make it look easy.

Read More

DO Apple Macs ever need repairing

Do Macs ever need repairing? Well with the way Apple patrol Google Adwords, then no they don’t. I can’t display an ad which states the truth that We repair Mac’s.
As our Blog is on Blogger I suspect Google may withdraw this as well. But come on Apple, we look after many Macs, and have a speciality of getting them to work on Windows networks.

We are good at this, we are members of the Mac Technology Association. We care for the use of Mac’s.

Why can’t I use the term???

It maybe a trade mark, I’m not saying we are mac, or implying anything other than from time to time Mac’s may need to be repaired or updated, or maybe just integrated with the windows devices that are around. Let us advertise what we do, and Apple your machines do from time to time need sorting out.

Read More

On Line Petitions

OK, it’s been all over the TV the on line petition against road charging

There are a whole host of serious petitions, but there are some that are just so stupid.
How about signing the following
Remove station ID logo’s from all TV channels – annoying but how do you know which channel you are looking at!!
Stop Roadworks In lowestfoft – OK road works are annoying, but they are sometimes a necessary evil!!
Ban Glass from Bus Shelters – The buses around here don’t stop unless they see you at the bus shelter!!
And if you want a good laugh check out the rejected petitions, and yes there are petitions to stop petitions being rejected.

Read More

Bad Ecommerce

Just completed our on line shopping at ASDA, logged in and reserved by delivery slot.

Completed the shopping, but my slot had vanished, it’s not before the cut of deadline of 5PM, and I haven’t gone over the 3 hour limit, I only takes us about 20 minutes to shop!

So what went wrong??

I don’t know, but if anyone from ASDA on line shop reads this perhaps they might wish to comment.

Read More
Categories