Ofcom – are they affective????

OK I have 2 issues with Ofcom guidance,
The first is in getting PAC’s
I want to change my mobile provider (please don’t contact us we have a deal all sorted)
However I contact Vodafone on Tursday afters (about 3 PM) to get a PAC (Porting Authorisation code) Friday just past noon, I got phone call from Vodafone wanting to know what they could do to get me to stay. Well you could give me what I have asked for, the change of the 2 handsets, and the new more expensive tarriff. At this point I will let you know that it isn’t that they won’t let me have the handset I want but the want me to pay £128 for it now, this is down from £300 in January for it.

As mentioned at £128 for 1 handset and the second lower spec at about £30 It old them I wasn’t interested, my new provider is giving me these for FREE.

It then took them another day to progress the PAC request. Guidance from the Ofcom website say that the pac should be able to be given within 48 hours of request (it does say this id during working days) However it took them 48 hours from my request to request the code. Apparently I will get a phone call from them tomorrow mornig with the codes (I’m not holding my breath here)

The second case is a MAC for Broadband change. This is for a customer as we resell, and this is our last account to move over to the new supplier. They had a request for a MAC and did not action it until the invoice was raised on this connection. Even though the guidance on this says they can’t hold back they are. I will post more on this once it is resolved, but as I am complaining tomorrow to Ofcom I don’t want to add to much more here.

Read more

Happy with Vista at last

People who have read past blog entries here and maybe on other Message Boards will know how unhappy I have been with Vista, since I started playing with it what now seems a long time ago (July 2006)

It nice to see that many of the things I have complained about the most have now had work done on them to make them work how they should.

I’m still not sure when clients will start rolling this out, I am still fairly certain it is going to be when they upgrade hardware.

But even though I have had the release product running on my Laptop for over a month now, I still used to boot into Windows XP. This has been for 1 reason only, my Vodafone 3G Data card would not work.

This morning Vista told me that there was a fix for this, so off i went and downloaded the new software. I now have a working solution.

And the new software also seems to be worth the wait.

Don’t just take my word for it, download it and use it if this has caused you problems.

Read more
Recent Comments
    Categories