{"id":6451,"date":"2024-01-03T08:00:00","date_gmt":"2024-01-03T08:00:00","guid":{"rendered":"http:\/\/www.limbtec.com\/newsite\/?p=6451"},"modified":"2023-12-29T09:36:57","modified_gmt":"2023-12-29T09:36:57","slug":"how-it-support-companies-charge-for-their-services-part-1-of-2","status":"publish","type":"post","link":"https:\/\/www.limbtec.com\/newsite\/how-it-support-companies-charge-for-their-services-part-1-of-2\/","title":{"rendered":"How IT Support Companies Charge For Their Services \u2013 Part 1 Of 2"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"http:\/\/www.limbtec.com\/newsite\/wp-content\/uploads\/2023\/12\/AdobeStock_529678904-scaled.webp\"><img decoding=\"async\" width=\"1024\" height=\"729\" src=\"http:\/\/www.limbtec.com\/newsite\/wp-content\/uploads\/2023\/12\/AdobeStock_529678904-1024x729.webp\" alt=\"IT Support Charges\" class=\"wp-image-6452\" style=\"width:455px;height:auto\" srcset=\"https:\/\/www.limbtec.com\/newsite\/wp-content\/uploads\/2023\/12\/AdobeStock_529678904-1024x729.webp 1024w, https:\/\/www.limbtec.com\/newsite\/wp-content\/uploads\/2023\/12\/AdobeStock_529678904-300x213.webp 300w, https:\/\/www.limbtec.com\/newsite\/wp-content\/uploads\/2023\/12\/AdobeStock_529678904-768x546.webp 768w, https:\/\/www.limbtec.com\/newsite\/wp-content\/uploads\/2023\/12\/AdobeStock_529678904-1536x1093.webp 1536w, https:\/\/www.limbtec.com\/newsite\/wp-content\/uploads\/2023\/12\/AdobeStock_529678904-2048x1457.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p>Before you can accurately compare the fees, services and deliverables of one IT services company to that of another, you need to understand the two predominant pricing and service models most of these companies offer. Many companies offer a blend of the two, while others are strict about offering only one service plan. The two most popular are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Time And Materials (Hourly).<\/strong> In the industry, we call this \u201c<strong>break-fix<\/strong>\u201d services because the IT company is called to \u201cfix\u201d something when it \u201cbreaks\u201d instead of doing regular maintenance and support. These services are typically priced by the hour. The price you pay will vary depending on the provider you choose and the complexity of the problem. Ransomware removal will require a more experienced and skillful tech vs. a simple printer problem.<br><br>Under this model, you might be able to negotiate a discount based on buying a block of hours. The scope of work might range from simply resolving a specific problem (like fixing slow WiFi or resolving an e-mail problem) to encompassing a large project like a software upgrade, implementing cyberprotections or even an office move. Some companies will offer staff augmentation and placement under this model as well.<br><br>Similar to this are value-added reseller services. VARs typically do IT projects for organisations that have internal IT departments. The term \u201cvalue-added\u201d reseller is based on the fact that they resell hardware (PCs, firewalls, servers, etc.) and software, along with the \u201cvalue-added\u201d services of installation, setup and configuration. VARs typically service larger organisations with internal IT departments. A trend that has been gaining ground over the last decade is that fewer VARs exist, as many have moved to the managed IT services model.<br><\/li>\n\n\n\n<li><strong>Managed IT Services (MSP, or \u201cManaged Services Provider\u201d).<\/strong> This is a model where the IT services company, called an MSP, takes on the role of your fully outsourced IT department. In this model, they handle everything related to your IT \u201cinfrastructure.\u201d That includes (but is not limited to) the following:\n<ul class=\"wp-block-list\">\n<li>Troubleshooting IT problems (help desk support).<\/li>\n\n\n\n<li>Setting up and supporting PCs, tablets, Macs and workstations for new and existing employees, both on-site and remote.<\/li>\n\n\n\n<li>Installing and setting up applications such as Microsoft 365, Google Workspace, SharePoint, etc.<\/li>\n\n\n\n<li>Setting up and managing the security of your network, devices and data to protect against hackers, ransomware and viruses.<\/li>\n\n\n\n<li>Backing up your data and assisting in recovering it in the event of a disaster.<\/li>\n\n\n\n<li>Providing a help desk and support team to assist employees with IT problems.<\/li>\n\n\n\n<li>Setting up and supporting your phone system.<\/li>\n\n\n\n<li>Monitoring and maintaining the overall health, speed, performance and security of your computer network on a daily basis.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>In addition to managing your IT, a good MSP will provide you with an IT road map and budget for necessary projects to further secure your network and improve the stability and availability of critical applications, as well as ensure that your IT systems are compliant with various data protection laws (GDPR, PCI, etc.) and that your cyberprotections meet the standards on any cyber insurance plan that you have.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-are-the-pros-and-cons\">What are the pros and cons?<\/h2>\n\n\n\n<p>The advantage of break-fix services is that you only pay for IT support when you need it, without being locked into a monthly or multiyear contract. If you\u2019re not happy with the service you\u2019re getting, you can change providers easily. If you\u2019re a microbusiness with only a few employees, very simple IT needs where you don\u2019t experience a lot of problems and don\u2019t host or handle sensitive data (medical records, credit cards, National Insurance numbers, etc.), break-fix might be the most cost-effective option for you.<\/p>\n\n\n\n<p>However, the downsides of break-fix services are many, particularly if you\u2019re NOT a microbusiness and\/or if you handle sensitive, \u201cprotected\u201d data. The five big downsides are as follows:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Break-fix can be<\/strong> <strong>very expensive<\/strong> <strong>when you have multiple issues.<\/strong> Because you\u2019re not a managed client, the IT company resolving your problem will likely take longer to troubleshoot and fix the issue than if they were regularly maintaining your network and therefore familiar with your environment AND had systems in place to recover files or prevent problems from escalating.<br><\/li>\n\n\n\n<li><strong>Paying hourly works entirely in your IT company\u2019s favor, not yours. <\/strong>Under this model, the IT consultant can take the liberty of assigning a junior (lower-paid) technician to work on your problem who may take two to three times as long to resolve an issue that a more senior (and more expensive) technician may have resolved in a fraction of the time because there\u2019s no incentive to fix your problems fast. In fact, they\u2019re incentivized to drag it out as long as possible, given that they\u2019re being paid by the hour.<br><\/li>\n\n\n\n<li><strong>You are more likely to have major issues.<\/strong> One of the main reasons businesses choose a managed services provider is to PREVENT major issues from happening. As Benjamin Franklin famously said, \u201cAn ounce of prevention is worth a pound of cure.\u201d<br><\/li>\n\n\n\n<li><strong>You can\u2019t budget for IT services<\/strong> and, as already explained, could end up paying more in the long run if you have to constantly call for urgent \u201cemergency\u201d support.<br><\/li>\n\n\n\n<li><strong>You won\u2019t be a priority for the IT company.<\/strong> All IT firms prioritize their contract managed clients over break-fix clients. That means you get called back last and fit in when they have availability, so you could be down for days or weeks before they can address your problem.<\/li>\n<\/ol>\n\n\n\n<p>Are you done with ongoing IT problems, downtime and ineffective systems? Then it\u2019s time you gave us a call and let us deliver the responsive, quality IT support you want with friendly, US-based techs who are both knowledgeable and easy to work with.<\/p>\n\n\n\n<p>\u00a0Schedule your free initial consultation with one of our senior advisors by calling us at 01752 546967 or going to <a href=\"http:\/\/www.limbtec.com\/newsite\/book-a-call\">www.limbtec.com\/book-a-call<\/a><\/p>\n\n\n\n<p>\u00a0On this call we can discuss your unique situation and any concerns you have and, of course, answer any questions you have about our services and how we might be able to help you. We are also happy to provide you with a competitive quote.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Before you can accurately compare the fees, services and deliverables of one IT services company to that of another, you need to understand the two&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6003,5911],"tags":[5944],"class_list":["post-6451","post","type-post","status-publish","format-standard","hentry","category-business","category-security","tag-cybersecurity"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comparing IT Support Charges: Time And Materials vs Fixed Fees - Limbtec Limited<\/title>\n<meta name=\"description\" content=\"Discover the two major IT support charges models and find the one that meets your expectations. 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