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Can’t find what you need in Teams? This makeover will increase your business’s productivity

16th December 2024
Can’t find what you need in Teams? This makeover will increase your business’s productivity

Ever feel overwhelmed by the maze of chats, channels, and notifications in Microsoft Teams? Well, here’s the good news: Microsoft’s rolling out an update to help streamline things.

The update will create a simpler workspace that’s easier to navigate – grouping everything in one location under the Chat menu. Think of it as a central hub where all your key conversations and notifications live.

The update also includes a new “@mentions” view that gathers all your direct messages and important mentions in one place. This will make it easier to catch up on messages you’re tagged in, helping you to make sure important notifications don’t slip through the cracks.

Teams will also be getting improved filters and controls. This will let you do things like filter out less urgent notifications, as well as create custom sections to keep your chats, channels, and meetings organised by project or topic.

Another great feature being introduced is a new “favourites” section, allowing you to pin your top chats and channels for quick access.

Also, threaded conversations are expected to arrive some time in mid-2025. This will mean that replies get grouped together in the same thread, making it easier to follow discussions without losing track of previous messages.

All these improvements are coming to desktop, Android, and iOS – so your team will be able to stay on top of things no matter where they are. If you’re not already using Teams to keep communication flowing in your business, now’s a great time to start. We can help with that, get in touch

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Now Copilot’s going to make your team work better together

17th June 2024
Now Copilot’s going to make your team work better together

Have you heard about Team Copilot yet? It’s the latest addition to Microsoft’s suite of AI tools and should be available later this year.

Think of Team Copilot as an advanced, AI-powered assistant designed to help your team work better together. While Microsoft’s 365 Copilot has been a personal assistant for individual tasks like drafting emails or recapping missed meetings, Team Copilot takes it to the next level by focusing on group activities.

There are three main ways Team Copilot can help your team:

1. Meeting facilitator

During a Teams video call, Team Copilot can take notes that everyone in the meeting can see and edit. It can also create follow-up tasks, track time for each agenda item, and assist with in-person or hybrid meetings when used with Teams Rooms.

2. Group text chat assistant

In group text chats within Teams, Copilot can summarise lengthy conversations to highlight the most important information. It can also answer questions from the group, making it easier to stay on track and informed without wading through pages (and pages and pages) of chat history.

3. Project manager

Team Copilot can help manage projects by creating tasks and goals within Microsoft’s Planner app. It can assign these tasks to team members and even complete some tasks itself, like drafting a blog post. It will notify team members when their input is needed.

You know that productivity isn’t just about individual work. It’s also about effective teamwork. So, by helping with group-orientated tasks, Team Copilot can make big improvements to your overall productivity.

It’s important to note that while Team Copilot is incredibly helpful, it doesn’t replace the role of a human meeting facilitator. It won’t lead meetings or ensure inclusivity, but it will create agendas, track time, take notes, and share files.

It’s more of a business insights assistant, helping with group interactions and meetings rather than censoring comments or keeping people in line. But hey, who knows what’s to come in future!

Team Copilot will be available in preview later this year for Microsoft 365 customers with a Copilot subscription. While it’s a work in progress, the potential it has to transform team productivity is huge.

Keep an eye out for its release and think about how it could fit into your workflow to boost your team’s productivity. If you have any questions or need further assistance in understanding how Copilot can benefit your business, get in touch.

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How Can You Leverage theNew MS Teams Payment App?

31st January 2024
New Teams Payment App

Are you a small business owner or a freelancer who offers services online? If so, you might be wondering how to get paid by your customers in a fast and convenient way. You might have tried different payment platforms. But they often require you to switch between different apps or websites. This can be time-consuming and confusing.

There is now another option to streamline the payment process. Microsoft has launched the Teams Payments app. This is a new feature that allows you to request and receive payments from your customers. You do it within Microsoft Teams meetings.

The Teams Payments app is currently available in the United States and Canada. Subscribers to Teams Essentials and Microsoft 365 business get it at no charge.

How Does the Teams Payment App Work?

The Teams Payments app is simple to use. You can get the app from the Microsoft AppStore. You add it to your Teams account and connect it to your preferred payment service. You can choose from:

  • Stripe
  • PayPal
  • GoDaddy

Once you have set up the app, you can start requesting payments from your customers in Teams meetings.

How Do You Send a Payment Request?

To send a payment request, you just need to open the meeting chat. Then, select the Payments icon from the messaging extensions. Then, you can fill out a simple form. It includes the amount, currency, description, and recipients of your request.

You can send the same request to several people if you want. The app will generate a card that shows the status of each payment, whether it is unpaid or paid.

Teams Payment

Image credit: Microsoft

Your customers will see the same card in their meeting chat. They can click on the Pay Now button to complete their payment. The system will redirect them to the payment service that you have connected to the app. There, they can enter their payment details and confirm their transaction.

Once they have done that, they will see a confirmation message in the chat. You will receive a notification that your payment has been processed.

Image credit: Microsoft

Benefits of Using the Teams Payment App

The Teams Payments app has many benefits. Both for small businesses and freelancers who offer online services. Here are some of them:

It saves time and hassle.

You don’t need to switch between different apps or websites. You can easily request and receive payments from your customers. You can do everything within Teams meetings. This makes it more convenient and efficient for both parties.

It increases customer satisfaction and loyalty.

Your customers will appreciate the ease of paying you through Teams meetings. They don’t need to create an account or download an app to pay you. They can complete their transaction in a few clicks right inside the meeting.

It boosts your revenue and cash flow.

You can get paid faster and more securely by using the Teams Payments app. You don’t need to wait for invoices or checks to clear. You can receive your money within minutes of completing a service. Either directly into your bank account or PayPal account.

It enhances your professional image and credibility.

You can show your customers that you are using a reliable and trusted payment platform. One built by a well-known company that has been a technology leader for decades. You can also add a seller policy to your payment requests. Here you can specify your terms and conditions, cancellation policy, refund policy, etc.

It helps you keep track of payments.

Keeping track of payments is crucial for financial management. With the Teams Payments App, you can track transactions in real-time. You’ll receive instant notifications for successful payments. It will help you maintain a comprehensive record of your financial interactions.

It’s seamlessly integrated with Microsoft 365.

The Teams Payments App seamlessly integrates with Microsoft 365. You can leverage the power of Microsoft’s ecosystem. Using it to manage your communications, collaborations, and payments together. No need for more logins or complicated setups – it’s all within one platform.

It increases productivity.

Efficiency is the key to productivity. You reduce the time spent on payment-related tasks by integrating Payments into Teams. This efficiency translates into increased productivity. It allows you and your team to focus on core business activities and driving growth.

The Teams Payments app marks a significant leap in digital business transactions. By leveraging this powerful tool, you’re simplifying payments. You’re also enhancing customer experiences, ensuring data security, and boosting productivity.

We Can Help You Get More Out of Microsoft 365

The Teams Payments app is a great way to simplify and streamline your payment process. It can help you save time, increase customer satisfaction, and boost revenue.

Need help with this or other Microsoft 365 tools? Our experts can work with you to help you make the most out of your Microsoft subscription.

Give us a call today to schedule a chat.

Article used with permission from The Technology Press.

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Video calls ARE Stressful

8th January 2024
Video calls are stressful

You know that feeling when you’ve spent way too much time in virtual meetings, and you’d trade your favourite coffee mug for some real face-to-face interaction? That’s called Zoom fatigue.

It turns out there’s scientific evidence to back up what we’ve all been feeling.

Recently, researchers from Austrian universities decided to take a closer look at the impact of video conferencing on our bodies and minds. They strapped participants with EEG and ECG monitors and went to town with Zoom, Microsoft Teams, and similar platforms.

The results were eye-opening.

Brain signal frequency, as measured by EEG, showed a noticeable increase in higher-level frequencies associated with concentration, attention, and stress during online meetings compared to in-person encounters. So, it’s not just your imagination – those video calls are really making you work extra hard to stay focused.

Additionally, the study revealed changes in heart rate variability, indicating ongoing signs of fatigue throughout the course of an online meeting.

Before you swear off video meetings forever, it’s essential to consider the study’s context. The participants were university students, not corporate warriors, and the study was conducted on-campus, not from cosy home offices. So, there might be some variations based on age and environment.

However, the key takeaway is that communicating face-to-face versus through a screen can have a significant impact on the human body. So, even if you’re not a 24-year-old student on a college campus, video conferencing fatigue is a real thing.

What can businesses do if they want to keep the benefits of video conferencing without driving their employees up the virtual wall?

Consider using collaboration tools like Teams, Slack, or even good old-fashioned email to reduce the need for real-time video meetings. Give your team the flexibility to respond when it suits them best.

If possible, schedule in-person meetings when it’s safe and practical to do so. Nothing beats the personal touch of a face-to-face conversation, and it’s a refreshing break from the virtual world.

The simplest solution can often be the most effective. Have an open conversation with your employees about their preferences for communication. Some may thrive in video meetings, while others may prefer written updates or phone calls.

When you do schedule video meetings, keep them short and sweet. Avoid back-to-back calls and allow time for breaks between meetings to prevent burnout.

The message is clear: don’t throw out your webcam just yet. Instead, take a step back, assess your communication methods, and find the right mix that keeps your team engaged and energised.

Can we help you find the tech tools to keep your people productive and engaged? Get in touch.

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What Is Microsoft Sales Copilot& What Does It Do?     

15th November 2023
Microsoft surface

The use of AI-driven processes is exploding. Every time you turn around, software has gotten more intelligent. Harnessing the power of AI and machine learning is crucial for staying competitive.

Microsoft is a pioneer in the tech industry and this new AI era. It continues to lead the way with innovative solutions designed to empower businesses. One such innovation is Microsoft Sales Copilot.

This is a tool poised to reshape the future of business. Next, we’ll delve into what Microsoft Sales Copilot is. As well as how it is revolutionizing the world of sales and customer insights.

The Birth of Microsoft Sales Copilot

Microsoft Sales Copilot is the latest addition to the company’s robust portfolio. It was officially introduced in July 2023. It represents a significant leap forward in leveraging AI and machine learning. It’s designed specifically to enhance sales processes and customer engagement.

This groundbreaking tool is built on the foundation of Dynamics 365 Customer Insights. This is Microsoft’s platform for unifying customer data and delivering actionable insights. The tool combines the capabilities of Customer Insights with AI-driven features. Sales Copilot offers sales teams a comprehensive and intelligent solution. Both for customer engagement and relationship management.

What Can Microsoft Sales Copilot Do?

Personalized Customer Insights

Personalised customer insights is one of the core features of Microsoft Sales Copilot. It achieves this by leveraging AI and machine learning to analyze a wide range of data sources. This includes:

  • Customer behavior
  • Buying history
  • Customer interactions

By aggregating and processing this data, Sales Copilot saves salespeople time. It can provide sales professionals with a 360-degree view of their customers. As well as help them understand preferences, needs, and potential pain points.

AI-Driven Recommendations

Sales Copilot doesn’t just stop at providing insights. It goes a step further by offering AI-driven recommendations. These recommendations guide sales teams in their interactions with customers.

For example, the tool can suggest things like:

  • The most appropriate communication channels
  • Timing for follow-ups
  • Tailored, client-specific content recommendations

This level of personalization enables sales teams to engage with customers more effectively.

Enhanced Collaboration

Collaboration is a cornerstone of successful sales processes. Sales Copilot recognizes this by facilitating collaboration among team members. It provides a centralized platform where sales professionals can do things like:

  • Share customer insights
  • Discuss strategies
  • Collaborate on deals

This improves internal communication. It also ensures sales team alignment in the approach to engaging with customers.

Predictive Analytics

Predictive analytics is another powerful aspect of Microsoft Sales Copilot. The tool analyzes historical data and customer behavior patterns. This allows it to predict future customer actions and trends.

This empowers sales teams to make informed decisions. As well as proactively address customer needs, rather than simply reacting to them.

Seamless Integration

Sales Copilot seamlessly integrates with other Microsoft tools and services. This creates a unified ecosystem. This integration allows for a smooth flow of data between applications. It eliminates the need for manual data entry, reducing the risk of errors. It also ensures the consolidation of all customer interactions and data. Having customer information in one place makes for easy access and analysis.

Cloud Migration Program

Besides Sales Copilot, Microsoft also introduced a new cloud migration program. This is in conjunction with Dynamics 365 Customer Insights. This program aims to simplify the process of migrating customer data to the cloud. The integration of Sales Copilot with this program further enhances its capabilities. It does this by providing access to a wealth of cloud-based data.

How Does Sales Copilot Benefit Your Business?

Microsoft Sales Copilot holds immense promise for businesses across various industries. It enables sales teams to work more intelligently and efficiently. The tool has the potential to drive revenue growth and enhance customer satisfaction. Here are some ways in which Sales Copilot can benefit your business.

Improved Customer Engagement

Personalized insights and AI-driven recommendations have many benefits. For one, they enable sales professionals to engage with customers more meaningfully. This can lead to higher conversion rates and increased customer loyalty.

Streamlined Sales Processes

The tool’s predictive analytics and collaboration features can streamline sales processes. It can make them more efficient and effective. This, in turn, can reduce the time and effort required to close deals.

Data-Driven Decision-Making

Sales Copilot provides access to a wealth of customer data and insights. This empowers businesses to make data-driven decisions. This can lead to better-targeted marketing campaigns, product development, and customer service strategies.

Enhanced Competitive Advantage

Businesses that leverage Sales Copilot can gain a competitive advantage. It helps them stay ahead of customer trends and needs. This can be particularly valuable in fast-paced and competitive industries.

Scalability and Flexibility

Microsoft’s cloud-based solutions, including Sales Copilot, offer scalability and flexibility. This allows businesses to adapt to changing market conditions and customer demands.

You Don’t Have to Face the AI Frenzy Alone

AI and machine learning are transforming business tools rapidly. This can cause business owners to worry about falling behind competitors.

You don’t have to figure this all out yourself. We can help. Give us a call today to schedule a chat.

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Are you using the all-new Teams yet?

13th November 2023
The Al new teams

Microsoft is rolling out a brand-new version of Teams, its video conference, collaboration, and chat platform. We’re being promised a faster and easier way to work. And we all could use a bit of that, couldn’t we?

The new Teams is like the superhero of apps for Windows and Mac. It’s faster than a speeding bullet… well, at least twice as fast as the classic version. Plus, it’s on a diet, using up to 50% less memory and disk space.

Microsoft went back to the drawing board to reimagine it, make it simpler and more flexible. Now Teams:

  • Plays better with third-party apps
  • Is happier calling phones outside of Teams
  • Gets you into meetings quicker than you can say “not another meeting”

This pumped-up version of Teams uses some tech which allows it to share resources with your browser. That reduces how much memory and disk space it needs.

And the initial test results? Teams is twice as quick when loading the app, joining meetings, and switching chats and channels.

This isn’t just for businesses using Windows. Teams on Mac is also getting this performance boost.

Microsoft promises this update will be a game-changer for your productivity. They’ve improved the user interface, adding in a “mark all as read” feature in activity.

Plus, they’re introducing Copilot, an AI assistant that can summarise key points from your chats and calls. Sort of like having your very own personal assistant, just without the coffee runs.

Are you ready to switch to the new and improved Teams? It’s rolling out now. Look at the top left corner of your Teams app… if you see “try the new Teams”, then you can flick the switch and try it out.

If you need help with Teams for your business, get in touch.

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Get ready for another game-changer from Teams

23rd October 2023

Picture an AI-enhanced experience that streamlines your business communication and improves overall productivity to unprecedented levels.

Sounds a little like science fiction, right? But with Microsoft’s latest announcement, this future is closer than you think.

Microsoft Teams is launching an ‘AI library’ that promises to revolutionise our Teams experience.

The goal?

To empower developers to integrate Large Language Models (LLMs) into their Teams apps. The most famous LLM right now is ChatGPT.

You might wonder how that will help your business. Well essentially, it could mean you have a sophisticated AI at your beck and call during your Teams meetings.

The AI library, rolling out right now, will provide developers with a suite of code functionalities making it easier for them to integrate LLMs into their apps. This means creating Bots, Message Extensions, and Adaptive Cards for more engaging conversational experiences will be a breeze.

Microsoft assures us that the AI library will also aid the seamless migration of existing Bots, Message Extensions, and Adaptive Cards functionalities into Teams.

Isn’t this the same company that gave us the Copilot tool? Yep! Back in March 2023, Microsoft introduced GPT-4 integration across Microsoft 365 with its Copilot tool, which can whip up emails, compile reports, and, as Microsoft claimed very grandly, “rediscover the soul of work”. Who knew AI could be so poetic?

And let’s not forget the recently unveiled tool which uses AI to generate meeting notes, suggest follow-up actions, and even provide timeline markers for instant access to relevant parts of a call.

Microsoft Teams is on a mission to redefine our experience with AI. This isn’t just about making our lives easier; it’s about unlocking new possibilities for productivity and efficiency. Honestly, we can’t wait to see what the new AI library will bring.

If you need help getting more from Teams across your business, get in touch.

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Now AI can make your Teams meetings more productive

26th June 2023
Now AI can make your Teams meetings more productive

Are you tired of wasting precious time in meetings, only to leave feeling confused and disorganised?

Do you struggle to keep track of all the action items and follow-up tasks that come out of these meetings?

Microsoft Teams has launched a new feature which could solve your problems and boost productivity.  

Meeting Recap is an AI-based intelligent meeting recap feature, available exclusively to Teams Premium subscribers. This innovative feature harnesses the latest in artificial intelligence technology to generate comprehensive summaries of your meetings.

That means no more tedious recaps… but hello to accurate and efficient summaries that capture all the key points from your meetings.

The Meeting Recap feature doesn’t stop there. It automatically identifies action items and follow-up tasks, assigns them to team members, and even sets deadlines for completion. This means that everyone involved in the meeting knows exactly what they need to do and when it needs to be done. A great way to improve communication and collaboration within your team.

But it’s not just about efficiency. The meeting recap feature also offers customisable options to tailor the feature to your specific needs. Choose what information is included in the summary to ensure that you receive the most relevant and useful information possible.

If you’re not a Teams Premium subscriber, are there benefits of investing in this new feature?

Yes! For starters, it streamlines your workflow, saving you both time and money.

You don’t have to waste hours trying to decipher meeting notes and action items. Instead, you’ll have access to a clear and concise summary that you can refer back to any time.

Additionally, it improves organisation and accountability within your team. With assigned action items and deadlines, everyone knows exactly what is expected of them.

Don’t underestimate the power of this new Meeting Recap – it’s a game-changer for businesses that want to increase productivity.

Don’t wait. If you need help upgrading to Teams Premium, we’re here for you. Get in touch.

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Microsoft Teams Productivity Tips Every Plymouth Business Owner Needs To Know

5th May 2023

Every business needs the right tools to get the job done and to keep your team on track. But juggling multiple apps and software can be a nightmare when trying to keep information streamlined and easily accessible. That’s where Microsoft Teams for small businesses comes into play.

In this article, we’ll explore the 10 best Microsoft Teams hacks so everyone in your company has everything they need at their fingertips.

The 10 Best Microsoft Teams Hacks for Small Businesses

1) Share And Co-Edit Files

The demand for coworking capabilities has risen in recent years. And while modern working conventions have dictated the need for more collaborative software, there are real statistics to back up the benefits of co-editing.

According to a study from Deloitte, “When workers collaborate, 73% do better work, 60% are more innovative, 56% feel more satisfied, and 15% work faster.”

Microsoft Teams understands this and has continued to develop its ability to share and co-edit files. With 10 GB of cloud storage per user, it’s easier than ever to work on documents with others no matter where you are.

You can also quickly share document files by attaching them to a chat within Microsoft Teams so there’s no need for extra emails to share information.

2) Filter Messages

Along with our previous point, running an efficient business often means having messaging software that can keep up. However, it can be overwhelming when you have a sea of messages and no way to mark or find what you’re looking for.

Not anymore. With Microsoft Teams, you’re able to filter messages and find exactly what you need. This replaces the need to use an additional messaging service, such as Slack, and keeps everything within one comprehensive platform.

This eliminates the headache of switching back and forth between platforms and having to have multiple windows open all the time to get work done.

3) Host Meetings

Hosting meetings is another huge capability of Microsoft Teams. The software allows you to schedule virtual meetings with hundreds of participants at a time. That means you have everything you and your team need, no matter the size of your business.

Recent updates have also expanded the ability for co-hosting breakout rooms as well. More features mean more ways for your team to connect!

4) Live Translated Captions

2023 updates for Microsoft Teams have increased accessibility as well. For example, there’s a new setting you can toggle on and off that will allow for live translated captions to appear during meetings. 

The system will save your settings for every meeting, or you can simply toggle it off when you no longer need it. The choice is ultimately yours.

You can also get the meeting transcripts when done to quickly review just the one part you were looking for!

5) Chat Features

One of the best features of the Microsoft Teams experience is the chat. With unlimited chats and the ability to filter through them, as we mentioned earlier, your team can have important conversations while also getting work done in the same place.

New this year, the platform now allows you to delete chats on your end while leaving them open on the other person’s when you no longer need the information. In addition, you can easily add people to existing conversations, and AI technology can suggest who you might want to talk to next.

These features make it easier than ever to collaborate with others and keep everyone on the same page.

6) Picture-In-Picture Functionality

Not every meeting needs your full attention. Teams have picture-in-picture functionality that allows you to have a meeting playing while you are doing other things.

That means you don’t have to put down other work while you’re on less important calls and can multitask.

7) Do Not Disturb

In addition to picture-in-picture display options, there are other ways you can value your time with Microsoft Teams settings.

This platform allows you to toggle on “do not disturb” when you need to step away from your desk, are taking a vacation, or going home/logging off at the end of the day.

There are plenty of things that can wait until tomorrow, and you deserve to set healthy boundaries when it comes to getting work done and taking time for yourself and your family.

8) Data Encryption

When you’re using an all-in-one comprehensive platform, a lot of information is exchanged. Between attaching important documents to chat threads to day-to-day communications, you need to know that all your information and your clients’ information is safe.

Microsoft Teams has you covered. With data encryption, you don’t have to worry about private information leaking on the internet. That means peace of mind for you and everything you work with.

9) Multi-Question Polls

The last feature we’ll mention that’s new in 2023 is the ability to have multi-question polls within a meeting. This gives you more flexibility to ask the questions you need and gives you an easy place to collect that data.

It’s never been easier to run a meeting and gather information.

10) Save MONEY (Thousands a month!)

Most businesses already have Microsoft Teams included in their current software package and can save a lot of money by eliminating redundant services.

Paying for dozens (or hundreds) of employee licenses for Slack, Zoom, Monday, Basecamp, and more may be a thing of the past using the features already included in Microsoft Teams.

Many companies we look at are needlessly spending tens of thousands or more on these other services and that money goes straight to the bottom line.

Microsoft Teams For the Win

Whether you’re looking for a solution to messaging, collaborative working, video calls, document sharing or accessibility features within your organization, Microsoft Teams can help your small business accomplish exactly what you need.

With these 10 features — and many more — you will be better equipped to work together as a team and won’t have to waste time cobbling together multiple apps along the way.

Limbtec specialises in working with small businesses to make them more productive and profitable, while keeping their data and business protected. To see what we can do for you, go to: https://limbtec.com/book-a-call to schedule a quick discovery call.

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Holiday Cyber Attacks

15th November 2022
Holiday Cyber Attacks.

Holiday time is coming and so are the Holiday cyber-attacks!

Before working in IT, and Cyber Security, I was in the Military, and whenever we were operating during holiday periods, we knew in the back of our minds that if something was going to happen it would happen during holiday time.

The same is true of cyber-attacks and cybercrime. This year we might see more than previous years, already in early October there was an attack on some of America’s largest airports websites.

It isn’t just the Christmas holiday period that we see the increase

  • Colonial Pipeline (Mother’s Day Weekend (US))
  • Kaseya 4th of July
  • Sony and Microsoft Christmas Eve)

Holiday Cyber Attacks, why and what you can do.

The bad guys are aware that during holiday periods there are fewer employees around to look after the infrastructure. Also we are all preoccupied with thoughts of the festive season. So may click on items that we might not normally do.

Security tips:

  • Train empolyees in cybersecurity and phisihing awareness.
    User error is still the number one cause of malware attacks, make sure all employees undergo an annual social engineering training.
  • What are the internal threats, including scanning and patching software?
    If you are able to make sure these are taken care of this will help in securing your organisation from exploits whilst there is limited supervision during this period.
  • Who has access to your Systems.
    Have you implemented a strategy to restrict who has access to data stores, and applications. Only allowing team members access to what they need and having the right levels of privileged access will help.
  • Protect the Network
    Although perimeter firewalls will assist in a strong defence, you should also deploy firewalls at the endpoint, and this should block applications and traffic, unless it is required.

Don’t get caught out this year! If you need any help on this please call 01752 546967 and we will be happy to help.

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