Home or Pro/Business

What we see a lot of is small businesses, who when they purchase a new computer, they purchase some new software with it.
However they try to save a few pounds, by purchasing a home version of the product.

Then a few months later on they realise that they simply don’t have the right software for the right job. We see it all to often.  How can you make sure that this doesn’t happen to you?

Simple, just ask, talk to us or any IT company and they should be able to help you with the best way to get the software that you require.

And even if it is cloud based products then the above is still right, recently had a case of someone who purchased Office 365 home, then in this case 13 months later they needed to use something from the business package.  The only thing that could be done realistically was to sell them a second Office 365 subscription.  The reason why they purchased home version, “it gave them access to what they needed at that time” however having purchased it online, they never spoke to anyone regarding what would happen in the future.

This is going to have cost them only an extra £40 so not a really big issue, but as this is for 1 user, you can see how a simple mistake could scale up and cost a lot over the lifetime of the product.

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Up Selling

So up selling is a great way to increase profits.

Went to set up a new computer for a customer, they purchased it from a major supplier. They were up sold Office 2010 product activation key and new copy of Norton.

Now I am happy to up sell, but 2 points here. The customer already had an active subscription for the Anti-Virus so this was not needed.

The Office was even better, the computer they purchased had Office 2007 pre-installed, and the customer had a license for this. Even if they wanted to have Office 2010, the product key wouldn’t have worked.

Just go careful what you purchase through an up sell, make sure you need it.

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What a Busy Week – So Far!!!!

Well, I was hoping we would have a quiet week going into the Bank Holiday weekend!

Plans don’t always go to plan, but it’s been well worth it to date.

SO what have we been doing

  1. Updating a customers website – We used to carry out web design and still host websites. We still have a couple of customers, who we look after their websites. They have been busy creating and updating pages. SO these have all (well almost been done)
  2. Updating the lock out policy for a customer, You can control when your screen saver kicks in from Group Policy, unfortunately, that means if the policy changes we have to update it.
  3. A customer who is rushing through changes to a Line of Business Application, means we have been ensuring everything is set up correctly and have some work to do to make sure this all runs smoothly.
  4. The issue with a clients Internet connection look like it is fixed, we were out there yesterday. They get 4Mb and 600Kb which is twice the speed they used to get, and somewhere about 8 times more than they had during the last few months. This goes to prove that you need to keep on at your ISP to get the best, the ISP in question said it was there equipment at fault!
  5. Answering questions on Office,how do I password protect a document, how do I do this in Excel. Mostly with customer who have now got Office 2007, and can’t use the Ribbon interface.

And today off to carry out a site survey at a new customers site.

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Microsoft Office Live

Are you a small business, or thinking of starting a business.
have a look at Microsoft’s office live.

Depending on what you want, this could even be free. You get a free domain name, and you will then have a business looking email address.

I always get worried when I see a new business, with a hotmail or gmail address. Even worse when it is an established business.

We are currently working on plans on how we can support businesses using Office Live.

If you want to give it a try (currently free as it is in Beta) but want to have some back up, sign up and contact us we will come and see you and give you free support for the short term whilst we develop our offerings around Office Live.

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